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eBay’s Money Back Guarantee (MBG) is one of the best in the business. This guarantee ensures that you receive your item as described, or eBay will refund your money. However, there is a time limit for the MBG, which means it will expire after a certain amount of time.
The standard time limit for the MBG is 30 days. Within this period, you can return the item for a full refund if you’re not satisfied. However, some special cases apply. For example, if you buy an item from a private seller, you’re not covered by the MBG. Additionally, certain items such as vehicles, real estate, and business equipment are not covered.
Furthermore, some items only covered for 14 days, such as computers, tablets, and cameras. It’s always best to check the listing page to see if your purchase is covered by the MBG.
If you’re not happy with your purchase and want to start a return, you can contact eBay customer service. We’ll work with you to ensure your satisfaction.
What is the eBay Money Back Guarantee?
The eBay Money Back Guarantee Time Limit is a time limit placed on the eBay Money Back Guarantee. This means that the eBay Money Back Guarantee will expire after a certain amount of time.
The eBay Money Back Guarantee is our promise to you that you will receive your item as described, or we will give you your money back. It’s that simple.
If you’re not happy with your purchase, for any reason, just let us know within 30 days of receiving your item and we’ll take care of it. We’ll work with you to resolve the issue, whether it’s a refund, return, or exchange.
The eBay Money Back Guarantee applies to most items on eBay, except for vehicles, real estate, websites and businesses for sale, and items covered by our Seller Protection Policy.
To learn more, visit our Help pages.
What are the conditions of the eBay Money Back Guarantee?
The eBay Money Back Guarantee (MBG) is a promise made by eBay to buyers that they will receive their purchase as described, or their money back. To be eligible for a refund under the MBG, buyers must first contact the seller to resolve the issue. If the issue cannot be resolved, buyers can then open a case in the eBay Resolution Center within 45 days of the date of purchase.
If buyers don’t receive their item, or if they receive an item that is significantly different from the item described in the listing, they may be eligible for a full refund under the eBay Money Back Guarantee. In these cases, buyers should open a case in the eBay Resolution Center.
To Refund Eligibility Criteria for Buyers:
- Have made purchase item with PayPal.
- Have a confirmed PayPal address.
- Ship the item back to the seller within 14 days of opening the case.
- If buyers meet all of the above criteria, they will receive a full refund of the item’s purchase price and original shipping costs.
The eBay Money Back Guarantee does not cover items that are not received because the buyer did not pay for shipping, or because the buyer’s address was incorrect or incomplete. Buyers are also responsible for any return shipping costs.
Guide to Requesting a Refund via eBay Money Back Guarantee?
If you’re not happy with an item that you purchased on eBay, you can usually get your money back by requesting a refund through the eBay Money Back Guarantee. Stepwise Procedure to Accomplish the Task.
- Go to the Resolution Centre. You can find this by clicking the “Help & Contact” link at the bottom of any eBay page.
- Click the “Still need help? Get in touch” link.
- Click the “Contact Customer Service” link.
- Select “I need to return an item” as the reason for contacting customer service, and then click the “Continue” button.
- Select the item that you want to return, and then click the “Continue” button.
- Enter your refund request, and then click the “Continue” button.
- Click the “Submit” button.
Once you’ve submitted your refund request, eBay will review it and get back to you within a few days. If your refund is approved, you’ll receive your money back through the same payment method that you used to pay for the item.
What are Some Tips for Buyers and Sellers to Get the Most out of the eBay Money Back Guarantee?
If you’re a buyer on eBay, you’re protected by the eBay Money Back Guarantee if you don’t receive your item as described in the listing, or if it doesn’t arrive at all. You have up to 45 days from the end of the listing to open a case. If you’re a seller, you’re covered by the eBay Money Back Guarantee if a buyer opens a case against you for one of the following reasons:
- The buyer didn’t receive the item.
- The item they received wasn’t as described in the listing.
As a buyer, you should always contact the seller first to try and resolve the problem. If you’re unable to reach a resolution, or the seller is unresponsive, you can open a case under the eBay Money Back Guarantee.
As a seller, you should always respond to messages and cases within the timeframes specified in our Seller Protection Policy. An unresponsive seller may be subject to sanctions, including having their account suspended.
Here are some tips for buyers and sellers to get the most out of the eBay Money Back Guarantee:
For buyers:
Keep all communication with the seller within eBay. This way, if you need to open a case, eBay will have a record of the conversations you’ve had.
If you don’t receive your item, or it’s not as described in the listing, contact the seller within 45 days of the listing ending to resolve the issue.
For sellers:
Always respond to messages and cases within the timeframes specified in our Seller Protection Policy.
If a buyer opens a case against you, try to resolve the issue with them directly. If you’re unable to reach a resolution, eBay will step in and help.
eBay Money Back Guarantee Policy
eBay’s Money Back Guarantee policy is one of the main reasons that shoppers choose to buy from the site. The guarantee protects buyers in the event that they do not receive the item they purchased, or if the item is not as described.
eBay’s Money Back Guarantee policy is not a replacement for a buyer’s insurance, but it is an additional layer of protection. The guarantee does not cover items that are damaged in transit, so it is important for buyers to purchase shipping insurance when buying high-value items.
eBay’s Money Back Guarantee policy has a time limit of 45 days from the date of purchase. This time limit is in place to protect sellers from fraudulent claims. If a buyer does not receive an item, or if the item is not as described, they should contact the seller immediately to resolve the issue.
Resolving Issues with eBay Purchases
What Buyers Can Do? If eBay finds it in favour of the buyer, the buyer will receive a full refund of the purchase price, plus shipping costs.
eBay’s Money Back Guarantee policy makes eBay a safe and secure place to shop online, giving buyers confidence that they have protection if something goes wrong.
Conclusion
the MBG is a great feature for buyers on eBay. The standard time limit for the MBG is 30 days, but special cases apply, and it’s always best to check the listing page. If you’re not happy with your purchase, you can contact eBay customer service to start a return. Following the steps outlined above will help you get a refund quickly and easily.